Dovehaven is a family run care business which has been built on providing excellent residential, nursing and dementia care in homes which are truly a ‘home from home’. Homes which are happy places to be.
Our years of care experience sets us apart from others and the welcome is just as warm for our new residents today, as it was for our first residents in 1984.
At Dovehaven it's 'Our family caring for your family'
Our family caring for your family
Within the Dovehaven family of care homes, not only do we offer excellent standards of care and attention to our residents and the best of hospitality, but we take pride to to ensure we go 'the extra mile' to meet our residents needs and exceed their expectations.
Our homes are 'homely; comfortable, safe and welcoming, some in large beautifully built buildings and other in quaint countryside locations, but all have the same warm atmosphere you would expect to feel when being 'at home'.
Our residents receive care from kind and compassionate team members, who we encourage and recognise for going ‘above and beyond’. Our team members are the ones who ensure that residents feel comfortable and well cared for. They form the bonds which connect with both residents and their families and ensure that the care delivered is personalised, appropriate and supports out residents to be the best that they can be, everyday.
Life is for living
Our homes offer our residents a lifestyle they can enjoy to the fullest.
Being energetic in our approach to new technology ensures Dovehaven residents have their lives enhanced, enjoy increased independence and bring even more fun into their lives!
Partnering with ‘Oomph On Demand’, via their online tv channel, ensures that daily resident activities are varied and individualised, trying new things and continuing a lifetime of hobbies and interests.
The use of iPads in our homes has opened up the world of digital technology to residents who are discovering the world of YouTube and beyond. A heightened focus of needing to be connected to family members, has been possible due to the availability of such technology in our homes.
The provision of excellent care goes hand in hand with the introduction of smart digital technology. The introduction of electronic care planning tools ensures residents care can be reviewed and care further personalised at the touch of a button. This investment is both necessary and greatly enhances the work of our care teams and their care of our residents.
Living our Values Everyday
The Dovehaven family of homes and our team members are everything to us.
Dovehaven ‘LOVE’ certificates are awarded to our team members who are ‘Living Our Values Everyday’. Nominations can be made by team members, residents or family members.
The Dovehaven family Values are:
- Passion – the will and desire to provide the best possible outcomes for our colleagues, residents and families
- Integrity – Always be open, honest and transparent
- Kindness - Treat people with dignity, respect and compassion
- Inclusive – Appreciating diversity, equality, cooperation and community participation
Help us recognise those ’extra special’ moments when, by their actions, it can be said that a team member is exemplifying the Dovehaven family values.
All nominees will have their ‘LOVE’ certificates presented to them and, if nominated by a family member or member of the public, receive an extra ‘thank you’.
Dovehaven commitment to the future
Our long term commitment to our care homes is deep set and to ensure that our care business is sustainable for years to come Dovehaven, uniquely, have had a green strategy, before the rest of the world realised they needed one!
Dovehaven have taken on the serious challenge of being the first care home group to become ‘carbon neutral’. This target being achieved by offsetting the carbon footprint of our business, by working with ‘green’ energy experts who are able to provide current best practice and actions for us to follow.
Every Dovehaven home now has solar panels installed on the roof of their building with the energy from our rooftops used in our homes. This ensures our fuel requirements from conventional fossil based sources is minimised. We are proud to say that we were the winner of the 2019 Energy Efficiency Award in the ‘Renewable Heat Installer’ category and were highly commended in the ‘Best Large Scale Project’ category also in 2019. We are certainly making progress!
On our journey to become even greener, biomass boilers have been installed where possible in our homes and the recent introduction of digital dashboards, just like a smart meter at home, ensures we can monitor energy usage and surplus. Surplus, or ‘spare’ energy is sold back to the national grid for others to use. What could be better, all we need and more? Solar power is of course renewable and an infinite source of energy, converting sunshine, or should we say ‘daylight’ into both electricity and heat is the way our homes can be sure our carbon footprint is diminishing daily.
Let us say that our drive to achieve our aim to be carbon neutral, making the least possible impact on the planet, is great for our homes, great for our residents and also are perfectly aligned with other ‘best in class’ fuel efficient businesses. But most of all, is a legacy for future generations, for which we feel our older generations now would be most proud.
Want to find out more about our care services
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Head of Quality
Head of Recruitment
Head of Hotel Services
Head of Estates
Head of Compliance
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