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Get In Touch

Please use the form below to make enquiries for care to any of our Dovehaven Homes.

Let us use our wealth of experience to assist you, whatever your question might be, we are here to help.

At Dovehaven it's 'Our family caring for your family'.

2-4 Lord Street, Southport, PR8 1QD

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FAQ's

Dovehaven have spent 37 years caring.

Our wealth of experience tells us that every person, every family, will have a list of concerns and questions, which relate to the practicalities of a move to a care home. Sometimes it's not just about a particular home, there are other important points relating elderly care which we are only happy to highlight or answer for you, signposting where you can go to find out more.

We have compiled a list of frequently asked questions. If your concern is not listed here, please do not hesitate to complete the contact form to ask a question.

We’re here to help you in every way we can.

At Dovehaven it's ‘Our family caring for your family’

  • What are the current government guidelines for visiting care homes?

    There are now strict guidelines in place by which all care homes have to comply to be within the law regarding visitors to care homes. All care home providers will have their own policies and procedures in place to ensure that the letter of the law is adhered to. Those specific policies and procedures are specific to types of care service, health situation of the resident and location and design of the care home. For the specifics regarding the government guidance, details can be accessed at https://www.gov.uk/government/publications/visiting-care-homes-during-coronavirus To access the current Dovehaven policy and procedure for visiting our care homes click here

  • Where do I go to find out more about funding long term care?

    Nationally, an amazing 90% of families DO NOT receive any help, information or guidance on the subject of how fees for living in a care home might be funded. When there is a need for a move to a care home, understanding how residential, nursing, dementia or specialist healthcare will be funded is of the utmost importance. It will certainly give peace of mind knowing how the care fees will be paid and by who? There is lots of FREE advice available, so you can find out all you need to know. One such source of information is ‘Care Funding Guidance’ who are a free, not for profit organisation http://www.carefc.co.uk/about/ They have a very easy to understand booklet and telephone adviceline which can give the help and support required, to answer those the long term care funding questions you are sure to have. Alternatively, Age UK also have details on their website as to how places in care can be funded. https://www.ageuk.org.uk/information-advice/care/paying-for-care/paying-for-a-care-home/

  • What is a ‘Lasting Power of Attorney’ and why would I need it?

    A lasting power of attorney (LPA)is a legal document which allows you to appoint one or two people to help you make decisions or to make decisions on your behalf, which at that time you are unable to make. This could be due to accident or illness. There are two types of LPA:

    • Health and welfare
    • Property and financial affairs
    You can choose to make one LPA or both. The charity MIND have detailed information about the Mental Capacity Act 2005 and LPA’s which can be reviewed here. Also, the government website explains how to make register or end a Lasting Power of Attorney.

  • How can I find an independent solicitor who specialises in older client law?

    Many people come into care homes and require the help and support of a solicitor either at that time or in future months. It maybe they have been recently bereaved, have a house to sell, require a Lasting Power of Attorney to be registered or a will to be reviewed or rewritten. There could be any number of legal issues which require expert help. ‘Solicitors for the Elderly’ is the national association of independent lawyers who specialise in older client law. Very importantly, their members are trained in older client care. They provide independent, confidential advice which is in the best interests of older or more vulnerable clients. Membership of the association is entirely voluntary which means that these solicitors are truly dedicated to this area of expertise. They are highly qualified, regulated and insured and only those members who are Fully Accredited would be recommended to the public from their website. Full details are available from here Just enter your postcode and your nearest solicitor for the elderly might just be in your own high street!