Offering the safest and warmest of welcomes to new residents.
Westcliffe Manor offers first class nursing care and is recognised as the premium nursing home in Birkdale.
This beautifully restored detached Victorian residence, with landscaped gardens, has long had a reputation for first class service and attention. Small, with exemplary levels of service and care, this home attracts nothing but the highest of praise for its discreet personal care services for those looking for a lifestyle akin to hotel living.
Follow us on Facebook @dovehavencarehomes
Welcome to Westcliffe Manor
Westcliffe Manor is beautiful on the inside as well as on the outside. It is a home where the standards of discreet nursing care and service are rarely surpassed, and the building and gardens are very much admired. Tucked away behind the garden wall, this is a ‘hidden gem’ of a nursing home and is the premium home for nursing care in Birkdale.
Serving the local families of Birkdale for over 14 years, the reputation for excellence in all areas is as high as ever it was. Attention to detail is the key to this homes success.
The home is a calm haven where residents enjoy discreet care, a standard of uncompromising daily life which is much appreciated and many additional services, which are neither expected nor delivered in a traditional nursing environment. Whether it be the a la carte menu in the dining room or the Wellbeing Therapist, to ensure that our residents are happy and entertained, no request is too small to be attended to.
Our private bedrooms are beautifully decorated by an interior designer however, we very much encourage our residents to personalise their own bedrooms with their own special items, to ensure that it feel 'just like home'.
We welcome visits from friends and family at any time.
With the use of our specially constructed 'visitor pod', we are able to facilitate safe family visiting, whatever the current guidelines may be.
The health, well-being and happiness of our ‘family’ of residents, is always our number one priority.
Our residents receive 24 hour bespoke nursing care from a team of qualified nurses and carers who maintain the highest of standards.
Kind, caring and professional, we make all efforts to improve the quality of life for our residents by focussing on their individuality, personal choices and strengths. All resident wishes and choices for their nursing care are recorded in a personal care plan, tailor made to ensure that all nursing needs and personal preferences are known. We also work closely with families and loved ones, involving them whenever possible.
We ensure that our residents have the opportunity to enjoy the company of others, should they wish. Afternoon tea, is a daily occurance and of course the dining service is a stand out feature of Westcliffe Manor. For those who chose to dine in their room, the excellent dining experience is served as appropriate to their needs and wishes.
Our Wellbeing Therapist is dedicated to ensuring that residents activities are designed to engage people's attention and further residents interests. Whether it be embracing Reiki, mindfulness and wellness sessions or appreciating arts, crafts or joining the 'Book Club'; being engaged in meaningful activities ensures residents feel able to relax and enjoy the company of others, as friends.
All Dovehaven care homes use 'Oomph! On demand' to support resident exercise, hobbies, themed days and personal interests.
There is also the opportunity to enjoy all of the services provided by Westcliffe Manor on a short term basis. Such a stay is ideal for those requiring nursing care, following discharge from hospital, following a fall or and illness or who might otherwise receive nursing care in their own home. We are very happy to discuss your individual requirements for a respite stay, please do not hesitate to contact us to discuss your nursing needs, confidentiality is of course assured.
Providing exceptional care requires an exceptional team. All of the team at Westcliffe are kind and caring, without exception they will always go 'the extra mile' for their residents' comfort and well-being. Sue Rigg, the Home Manager, has been at the home for 14 years and is rightly proud of her caring and compassionate team.
Our team of experienced and qualified nurses are committed to ensuring residents receive the highest standard of bespoke nursing care and are treated with dignity, whatever the time of day or night.
Working together with our nurses are the well trained, highly skilled team of carers who possesses the necessary skills and all essential personal qualities, to provide the best of care. Residents can be certain of excellent care standards in all areas.
The Chef leads the kitchen team and his passion for delivering the very best menu, to match residents tastes and needs, is unfailing. He ensures our residents receive a menu which is fresh, seasonal, locally sourced and cooked to perfection!
Dovehaven have a robust induction and ongoing training for all team members to ensure that they have all of the skills and knowledge they need to provide expert nursing and personal care, with confidence. Of course, our Home Manager and our Deputy Manager are always on hand to give support and advice to team members and family members alike.
Our stylish dining room is designed and dining tables set to provide the best of dining experiences. From the fresh flowers, to the choice of drinks with our meals, everything has been considered with our residents in mind.
Our experienced Head Chef ensures all meals are cooked with fresh, locally sourced seasonal ingredients, for an a la carte menu which is varied, tempting and reflects residents preferences.
The excellent standard of cuisine and meal presentation at Westcliffe Manor is one of the standout features of the home and matches our residents high expectations.
We pride ourselves on ensuring that our menu choices are available to all, in the most appropriately palatable presentation for their nursing needs and available in our dining room or resident private bedrooms to an equally high standard.
Refreshments, afternoon tea, snacks and suppers are freely available for all to enjoy.
Hospitality is available to all family and guest visitors and many of our activities have a very definite 'foodie' theme.
Want to find out more?
What people say
I cannot speak highly enough of the carers. They are all gentle, they treat you as an individual and nothing is too much trouble. The food is excellent, particularly lunch which is always a cooked meal and in my opinion, is restaurant quality.
If you’re looking for somewhere to care for your loved one, both my Mum and I, couldn’t recommend Westcliffe Manor highly enough. This home is more like a hotel, it’s also spotless. The staff are wonderful and so dedicated to the residents. Nothing is too much trouble. Everyone goes out of their way to do anything you ask and the staff genuinely seem happy to be working there. It’s a wonderful place.
The care at Westcliffe Manor has been outstanding for my mum. She has been cared for during a very difficult time, and her condition has deteriorated over the last six months. Staff at Westcliffe have been supportive, at all times, helped her retain her dignity, despite many challenges. I would have no hesitation in recommending this nursing home provision. It has provided our whole family with comfort, to know that she has been looked after so well.
My mother (now of 98 years) has been a resident of Westcliffe Manor for nearly 6 years and during this time her health has become increasingly fragile. Without exception, the care and nursing provided by the staff has been exemplary, in particular throughout the present pandemic.
Westcliffe Manor provided my mum with a full range of excellent care. ………………….The Westcliffe team tended to her every need keeping her comfortable and providing outstanding medical care. In fact, my mum’s doctor phoned me after a video call he’d had to say how impressed he was by the high standard of the tricky dressing the wonderful nurses were providing. Through the good times and the difficult times, the team manages to display best practices alongside genuine kindness and compassion. Inspired by the wonderful manager, they gave my mum their all and I love them for that.
Every thing at this nursing home is, to say the least, very good. All the carers are very good and show a great commitment to their job. The manager gets very involved with the day to day jobs, and sets a very good example to all the staff