On our initial visit to see what the home was like, we arrived without appointment and were shown around the whole building immediately with a member of staff. The residents were mostly in the lounge areas and just finishing lunch. The staff were engaged with helping some residents eat or clearing away. Conversation between staff and residents was continuous. Staff were happy to answer a multitude of questions and were very reassuring. We have visited our relative several times and she was settling in and eating well. The family have been consulted over medical and personal care. We are very happy with Paradise House staff, care, and compassion.