COVID-19: Information about Dovehaven Homes and Visits. View Here

Useful Info

Dovehaven Social Visiting policy during COVID-19

The Government summary of guidance for visitors to care homes was updated on
16th July and replaces previous guidance on care home visiting.

https://www.gov.uk/government/publications/visiting-care-homes-during-coronavirus/summary-of-guidance-for-visitors–2

Visiting

  • every care home resident can have ‘named visitors’ who will be able to enter
    the care home for regular visits. There is no limit on the number of ‘named
    visitors’ that a single resident can have and no nationally set limit on the
    number who can visit in a single day. These visitors should be tested using
    rapid lateral flow tests on the day of every visit and produce a negative
    COVID test prior to their visit.
  • every care home resident can choose to nominate an essential care giver
    who may visit the home to attend to essential care needs. The essential care
    giver should be enabled to visit in all circumstances, including if the care
    home is in outbreak (but not if the essential care giver or resident are COVID-positive)
  • named visitors and residents are advised to keep physical contact to a
    minimum (excluding essential care givers). Physical contact like handholding
    is acceptable if hand washing protocols are followed. Close personal contact
    such as hugging presents higher risks but will be safer if it is between people
    who are double vaccinated, without face-to-face contact, and there is brief
    contact only
  • friends or family members can also continue to visit through arrangements
    such as outdoor visiting, rooms with substantial screens, visiting pods, or from
    behind windows if they chose.

Dovehaven will follow Public Health England (PHE) instructions regarding visits and
when the home is declared in ‘outbreak’- all visits (except for End of Life visiting) will
be ceased for the required timescales.

Care Homes with an Outbreak – referred to as ‘Hot Sites’.

Where a Care Home has a resident or a staff member who has tested positive for
COVID-19, the home manager needs to consult with PHE and seek clarification as to
whether social visits can continue.

Indoor visits would not be permitted during an outbreak until 14 days has lapsed
from the last positive case within the home unless a resident is on the end-of-life care
pathway or has a nominated essential care giver.

Essential care givers

  • Every care home resident can choose to nominate an essential care giver
    who may visit the home to attend to essential care needs. The essential care
    giver should be enabled to visit in all circumstances, including if the care
    home is in outbreak (but not if the essential care giver or resident are COVID-positive)
  • Essential care givers will be required to take a rapid lateral flow test before
    every visit except in the circumstances below. This must include a minimum of
    2 tests a week: one rapid lateral flow test on the same day as the PCR test,
    and one rapid lateral flow test 3 to 4 days later. If the visitor is visiting less than
    twice a week, they will need to plan with the care home to carry out the
    twice weekly testing.
  • The essential care giver must take a weekly PCR test and share the result with
    the home. The care home will use their existing PCR stocks to test these visitors,
    and these should be registered as ‘staff’ tests using the care home unique
    organisation number (UON) and be returned via courier with other staff tests.
  • be subject to additional testing in line with care home staff should the care
    home be engaged in rapid response daily testing or outbreak testing.
  • People that have had a positive COVID-19 PCR test within the last 90 days of
    will not be required to undertake testing until this timeframe has lapsed.
  • Essential visitors must use the same PPE as members of the care home staff
    and must follow appropriate guidance for using it after being shown how to
    correctly don and doff on a video or by a staff member.
  • Essential care givers will be required to maintain 2 metre social distancing
    from all other residents and staff and IPC measures.

It is important that these visitors agree with the care home what tasks they will
and will not be undertaking, and that all involved are confident that the
visitor has the skills to perform those tasks safely. This will need to be written
down and tasks agreed between the home manager and essential care
giver.

Indoor Visits (from 19th July 2021)

  • All residents will be enabled to have ‘named visitors’, who will be able to
    enter the care home for regular visits. There is no limit on the number of
    ‘named visitors’ that a single resident can have and no nationally set limit on
    the number who can visit in a single day. These visitors should be tested using
    rapid lateral flow tests on the day of every visit and produce a negative
    COVID test prior to their visit.
  • Visitors will be asked to complete a risk assessment and confirm that they
    have not been in contact with a suspected or confirmed case of COVID-19
    or had symptoms themselves within the past 10 days. (They will not be
    allowed to enter the premises if they have.)
  • Visitors will need to show evidence of a lateral flow test being taken on the
    same day of the visit and prior to the indoor visit being facilitated. If the home
    manager prefers, they can continue to insist all lateral flow tests being
    performed at the care home.
  • Information detailing the practicalities of administering tests and registering.
    results can be found in
    https://www.gov.uk/government/publications/coronavirus-covid-19-lateral-flow-testing-of-visitors-in-care-homes
  • People that have had a positive COVID-19 PCR test within the last 90 days of
    their scheduled visit will not be required to undertake a lateral flow test.
    Please bring the PCR result at each visit to verify this and timeframe lapsed.
  • Visitors will be required to wear full PPE (which will be provided by the home)
    in line with required guidance
    https://www.gov.uk/government/publications/covid-19-how-to-work-safely-in-domiciliary-care (surgical mask, gloves. apron) during the whole of the
    indoor visit.
  • Children aged 11 and over should wear the same PPE as adult visitors.
    Children under the age of 3 should not wear masks, for safety reasons.
  • We do not currently recommend that children under the age of 11
    participate in regular asymptomatic testing.
  • Children must be accompanied by a responsible adult and will not be able to
    access other areas in the care home apart from the designated visiting area.

All window and COVID-secure pod visits will be facilitated with the strictest infection
control measures and precautions

The following will apply:

  • All pod visits will need to be prearranged and scheduled with the Home
    Manager.
  • Visits will not be facilitated without a scheduled appointment.
  • There will be set visiting times for each home which will be determined by the
    home manager. At Dovehaven, we promote protected mealtimes, so it is at
    the home managers discretion if visits are facilitated at these times.
  • A social visitor’s risk assessment will still need to be completed prior to a pod
    visit being facilitated.
  • The duration of each pod visit will be determined by the home manager and
    take into consideration the requirement to clean the pod between
    scheduled visits.
  • The touch point cleaning schedule will be completed between window and
    COVID-secure pod visits.
  • Hand sanitizer will need to be used at point of entry in the COVID-secure pod
    and hand sanitizer at point of exit.

Protect and prevent.

Visitors will not be permitted to visit either indoors, pod, garden, or window if any of
the following apply:

  • The lateral flow test of the named visitor indicates a positive result for Covid-19.
  • The named visitor is unable to show evidence of a lateral flow test performed
    on the day/and or refuses to take one at the time of the visit.
  • The visitor has a temperature of 37.5 or above.
  • The visitor has a new, dry persistent cough.
  • Flu like symptoms.
  • Loss of taste or smell.
  • Been in contact with someone who is COVID positive or symptoms of COVID
    within the last 14 days. If yes, they should be self-isolating as a family member
    or as a contact advised to do so by NHS Test and Trace?
  • If the named visitor returned from an overseas visit recently and should still be
    in the quarantine period.
  • If there is any verbal or physical abuse to the resident, or care home staff,
    Dovehaven will take a dim view on this behaviour and will stop all visits to the
    home.

All named visitors will be asked to complete a risk assessment on the day of their visit,
prior to the visit being facilitated.

If the answer is yes to any of the above, the visit will not be facilitated.

If there are any questions, please be advised these can be directed to: askcovid@dovehavencarehomes.co.uk

We will continue to review the COVID social visitors’ guidance weekly and update as changes in Government guidelines are announced