How to Choose the Right Care Home for a Loved One in the North West

Finding the right care home is one of the most important decisions a family will ever make. For many, it comes at a moment of crisis, often after a hospital stay, leaving very little time to prepare or process what’s happening. It’s no surprise that families tell us they feel overwhelmed, guilty or simply unsure where to start.

You’re not alone in feeling that way, and with the right information and support, this decision becomes far more manageable. Every day, we speak with families across the North West who are just beginning this journey. This guide brings together our most helpful advice to give you clarity and confidence as you explore care for your loved one.

1. Understand the Type of Care Needed

Before looking at individual homes, it helps to know what level of care is required. A GP, hospital team or social worker can advise on whether your loved one nee

• Residential care - support with daily living in a safe and comfortable setting.
• Nursing care - 24-hour support from registered nurses for more complex health needs.
• Dementia care - specialist environments and trained teams who understand the needs of people living with dementia.

Getting this right from the outset ensures your loved one receives appropriate and compassionate support from day one. Our teams are always happy to talk through what each type of care involves.

2. Do Some Initial Research

Most families start with an online search, and it can feel like information overload. A few trusted sites can help you get a clearer picture of what’s available:

• ‍Carehome.co.uk- the UK’s largest care home review website, with filters for care type, location, ratings and facilities.‍
• Lottie - a helpful care-finding service where you can compare care homes, understand fees more clearly and check availability. Lottie also offers telephone support, which many families find reassuring at the start of their search.‍
• Autumna - an extensive directory offering detailed profiles and a free advice line.‍
• TrustedCare - a simple, user-friendly platform covering all types ofcare providers.

These sites can help you compare care homes side by side, build a shortlist and read reviews from other families. For a full overview of our 23 homes you can also explore our website for photos, home manager introductions and service details.

If you need guidance on fees and funding, organisations such as Age UK, Alzheimer’s Society and the NHS provide reliable advice.

3. Visit the Care Homes in Person

A website can tell you a lot, but stepping into the home tells you far more. When you visit, notice:

• The warmth of the welcome
• How staff speak with residents
• The overall atmosphere and sense of calm
• Whether residents appear comfortable and engaged

Every Dovehaven home has its own character and rhythm, even when offering the same type of care. Seeing the daily routine, activities and mealtimes in action helps you picture whether your loved one will feel at ease there.

If you’d like to see any of our homes, you can book a visit at a time that suits you.

4. Look for Personalised, Resident-Led Care

The best care homes place individuality at the heart of everything.

Ask how care plans are created and reviewed, how families are involved, and how routines, meals and activities are shaped around each person’s choices. From quiet hobbies to lively social events, the environment should reflect what brings each resident joy and comfort.

5. Explore Fees and Funding Early On

Care funding can be complicated, and it’s completely normal to have questions. A clear, open conversation about fees, what’s included and any optional extras will help you make an informed choice without pressure.

If you’d like support understanding your options, our teams can explain the process or signpost you to trusted independent resources.

6. Consider a Respite Stay if You’re Unsure

If you’ve found a home that feels right but want to be certain, a respite stay can be a gentle and reassuring next step. Temporary stays allow your loved one to experience the home before anything long-term is decided.

For many families, respite provides breathing space, particularly after a hospital admission, and often helps residents settle more smoothly if they later move in permanently.

If you’re interested in exploring respite support with Dovehaven, speak to our team and we’ll guide you through availability and suitability.

7. Trust How the Home Makes You Feel

Families tell us that when they find the right place, they “just know”. Safety, warmth and reassurance matter every bit as much as décor or facilities. Trust those instincts, they’re usually right.

Choosing a care home is ultimately about finding a place where your loved one can live safely, comfortably and joyfully, supported by people who truly care.

If you’re exploring care homes in the North West, our teams are here to talk, guide and walk alongside you at every step.

‍FAQs

How long are typical respite stays at Dovehaven care homes?
Respite stays start from two weeks, allowing time to make a meaningful impact on recovery and settling in. Longer stays can be arranged depending on needs and availability. Our Home Managers are always happy to discuss options.‍

Are there any discounts available for low-income families?
While we can’t offer discounts on care fees, support may be available through local authority funding. The NHS website provides clear guidance on funding social care.‍

Can a family member stay with their loved one during a respite stay?
Some of our homes offer family rooms for short stays if needed, though availability varies. It’s best to speak directly with the Home Manager about options.

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